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Business Analyst

          Improving Processes,
               Maximizing Business Performance,
                         and Adding to the Bottom Line!
 
Fix a
Problem

Need a solution?

I'm your Think Tank for hire.

Decrease human error by improving a process.
Save
Money

Cutting costs lowers your prices, keeping you competitive.

You can save time by improving your processes.

Add to the bottom line.
Stay Competitive

You must constantly change your business to meet the need of your market and utilize the resources available to their full potential so that you can provide the best service or product at the lowest price.
Improve
Your Business

Utilize all resources available to maximize the effectiveness of your processes.

Be more efficient.

Provide better customer service.
 
WHAT I DO
  1. Identify Key Customers
  2. Define Customer Requirements
  3. Measure Current Performance
  4. Research, Analyze, Interpret
  5. Identify Opportunities for Improvement
  6. Prioritize
  7. Create Solutions
  8. Report & Present, Recommend Solutions
  9. Project Management for Technology Developments
  10. Implement Solutions, Setup Processes, Setup Controls
  11. Train
  12. Ongoing Support
 PHILOSOPHY
  1. Make processes as simple and user friendly as possible, so that not much training is needed or high intelligence.
  2. Don’t change something unless it will save money or increase sales.
  3. What is measured is managed.  One of the most important tools for running a business is just knowing the information in order to make good business decisions. 
  4. Attempt to make every process fail proof given many variables in a business.
WHY HIRE ME
  1. I have a track record of using creativity and intelligence to develop good solutions to improve businesses.
  2. I well cost less than other similar companies because I keep overhead costs down and therefore don't need to pass those costs onto you.
  3. I'm willing to travel where you are.
  4. I can speak the language of the average person who does not have knowledge about technology and then translate that communication to the tech smart people like programmers.
  5. I understand business management, employee experience, and how technology works.
 MY CLIENTS

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WHAT I DO - IN MORE DETAIL

Identify Key Customers
One of the first steps in improving a business is simply to define the customer. Who are we trying to serve? All our motives in the next steps should be focused on how we affect them. All actions in a business must lead back to the needs of the key customers.
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Define Customer Requirements
Now define what the customer needs. Or we define what we need from the business to make the customers happy.
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Measure Current Performance
I take a look at your current processes and performance. I will try to define a way to measure the current performance. For example how much something costs, or how long does a task take to do, or current score on a customer satisfaction survey, or total profit, or a conversion ratio.
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Research, Analyze, Interpret
Now I get to work interpreting any data I have, analyzing current processes, the business as a whole, and do research to find more data to help get a full understanding of the business.
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Identify Opportunities for Improvement
After understanding the business I will think of where we can improve. What part of the process is causing the problem? Where are we wasting time and or money? When is the customer having a bad experience.
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Prioritize
Then I will prioritize which opportunities, if solved will provide the most value to the business. This way we can focus on those first.
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Create Solutions
The investigation beings. I'll solve the problem or think of a better way. I'll devise solutions to improve your business, save money, increase customer satisfaction, and stay competative.
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Report & Present, Recommend Solutions
I'll create reports and or a presentation to demonstrate the results of my findings and make my detailed recommendations for improving the business.
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Project Management for Technology Developments
If a technology needs to be developed to improve the business I can fill the role as project manager. With my proficient understanding of technology I will act as a liaison between the business and the technology developer.
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Implement Solutions, Setup Processes, Setup Controls
Now I will work with the business to start using the new system or process or technology. I will define the processes clearly with documentation. Also necessary is defining measurements and controls of processes to be able to check and control performance.
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Train
Training will be provided for the business employees and or managers to ensure they understand any changes in the business.
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Ongoing Support
I don't leave you alone. After starting a new process or using a new technology I will still provide any ongoing support as needed.
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How Technology Can
Help Your Business

  1. Improve efficiency.
  2. Decrease chance of error from manual processes.
  3. Save money by making a process take less time in human labor.
  4. Make your employees happier by making their job easier.
  5. Improve customer service by enhancing a service.
  6. Get organized.
  7. Cut down on use of paper.  Cut the cost of printing paper and storing paper.
  8. Track and measure information.


Why a Business Analyst is Good in Software Development

"Typically, in organizations where no formal structure or processes exist, the Business Owners and Developers communicate directly. This can present a problem: the goal of the Business Owner is to get what they want very quickly, and the goal of the Developer is to give the Business Owner what they want as quickly as he/she can give it to him/her. This leads to creating changes in a vacuum, not necessarily taking the needs of all users of the system into account. There is rarely any detailed definition of the requirements, and many times, the real reason for the request may not make good business sense. There tends to be no emphasis on long term, strategic goals that the business wants to achieve via Information Technology. The Business Analyst can bring structure and formalization of requirements into this process, which may lead to increased foresight among Business Owners.

In recent years, there has been an upsurge of using analysts of all sorts: business analysts, business process analysts, risk analysts, system analysts. Ultimately, an effective project manager will include Business Analysts who break down communication barriers between stakeholders and developers."

source: wikipedia.org

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